Returns & Exchanges

We offer returns within 14 days from the date of delivery, mail the gown back to us and we will return the full cost except for the shipping fee and an admin fee of 30% of the gown’s price.

Our gowns are especially made for each bride, hence we do not offer exchange. However, our designers will have thorough discussions with you and guide you throught the purchase process. They will take the initiative to attend to all details and remind you of possible options at their best. After all the details are finalised, you also have the option to opt to a 7-day cooling-off period to feel more secure about the design. We will only start the gown making process when you feel most sure about what you want.